EXTENDED INFO – Could not find item at moviedb

I’ve been having this problem over a month now and its very annoying. I’m using Extended Info Mod 4.9.9c, Jarvis 16.4-2, Aeon Nox Silvo 5.8.7-3.0.6 and Exodus 2.0.10. When you run extended info by itself it works fine. However, when you are using a addon and you want to see the show information I get, “Could not find item at moviedb”. Can someone pleeeeeease help me fix this. If I have to modify a xml file that is fine. I just need to know which one and what to enter. Thanks.