Problem upgrading from 16.1 Jarvis to Krypton 17.1 in Win 7

I’m using a hp laptop with windows 7 64 bit. I’m trying to upgrade from jarvis 16.1 to Krypton 17.1 but every time I install and start the Krypton 17.1, I get “windows has encountered a problem and needs to close. Windows will notify you when a solution is found.” I tried changing security permissions, running the troubleshooter compatibility for the app, but nothing works, all I get is application not compatible. What’s the problem and does anyone have any advice on how to fix this?