Cant retrieve actor information for a movie

Hello,
today i’ve added John Wick 2 to my movie database. But he is not able to receive the actor informations and actor pictures. Alle fields are blank. Never had this problem before.

Ive checked on themoviedb if the database entry is complete and looks fine there.

So what could this be?

Iam Using Kodie Jarvis with MQ6 on a Android Box.

Thanks.