With subtitles turned off, side menu contiues to pop out

I installed subtitle service and it works great. However, I don’t need them for most TV shows, so I turned them off. Now when I play a video, the subtitle menu still pops up at the beginning looking for subtitles. I have turned off subtitles every way I can thing of, disabling in the audio menu during video playback, setting subtitles to none in system settings, disabling the subtitle service itself, and even uninstalling the service. No matter what, the subtitle menu pops up at the beginning of the video playback. How do I stop that from happening?