Subtitles

First let me start by saying I am not very tech savvy, however, I would appreciate any help I can get as I’ve run into a problem and need a solution.

I am running Kodi on an Amazon device and streaming a movie that should be playing subtitles in certain parts, as different languages are spoken in the movie. The only reason I know this is because I saw the movie in theaters and I remember the subtitles.

I guess I assumed the subtitles would be hardcoded (just learned what that means!) because without them, certain scenes in the movie do not make sense if you speak English.

Is there a way to fix this myself? Or do I have to keep searching through various sources to find the version with hardcoded subtitles?