Help!! Error downloading, try again later message on vs3

Hi everyone I need help with the vs3 box. Here’s the problem, when I go to the ota and put the code and press download it says there’s was a error downloading please try again letter. It’s been saying that since yesterday and I tried it today and says the same thing. It’s connected to the internet, and you know if you don’t put that code in you can’t do anything on the system. Can anyone help me with this issue??