control bar /transport bar

hi im using a formula z8 box to run kodi and have for a while I have two remotes for it
one being a bluetooth remote and one being a ir remote 
the bluetooth remote works as it should when playing videos and the transport bar comes up when paused however the ir remote does not 
can someone please Give advice on how to fix
im sorry if this is in the wrong place and have tried doing a search but  no joy 
thanks