on Windows 10 Asus Laptop video not working

if I try to open video files that are stored in my pc the result is a black screen or a changing color screen
the video where produced with my smartphone and are normally seen with the windows tools

the video are mp4 or MOV …. the screen varies from white to black to magenta apparently random

in any case no audio

it is possible to see the thumb image of the video that corrispond to the file ….but when I click on it to open the screen goes in error

Huh