Cast and crew are not available

I just figure it out about this matter today. After scan for new content, I just realized that actor and crew information are not showing.I’ve been trying on some skin but no result.
I also changed the scrapper from the movie database to universal scrapper, but also still no result. Information from themoviedb.org for actors and crew cannot be extracted.

Please help me fix this. Sorry I cannot show the log. I don’t know how to.